prompt customer care

Shipping Policy

Will people know what I’ve ordered ?

Your privacy is the utmost importance to us. The default name on the package is “Lightbulb” (any other requirements, please send us a message), and with our discreet packaging you can shop in confidence, the only person who knows what’s inside the package is you!

When can I expect my package?

There are five options for UK delivery:

– £2.95 (+VAT) for Royal Mail 48 (untracked & uninsured) Delivery usually taking 2-5 working days

– £3.80 (+VAT) for Royal Mail 24 (untracked & uninsured) Delivery usually taking 1-2 working days

– £3.50 (+VAT) for Royal Mail 48 Tracked Delivery usually taking 2-5 working days

– £4.95 (+VAT) for Royal Mail Tracked 24 Delivery, arrives in 1-2 days

– £6.95 (+VAT) for UK Mail Next Working Day Tracked Delivery, delivered the next working day (Saturday and Sunday excluded)*

European dropship orders are delivered for £10 by Royal Mail within 3-10 working days.

What happens to my delivery if i’m not in?

We will always choose the most appropriate delivery method and trusted couriers to your delivery address if you are not in.This will include leaving your order with a neighbour or leaving the parcel in your preferred location.

 Can I return something if I don’t like it?

Yes. You must return your product within 30 days of the product being shipped. Any returned product(s) must be returned in all of their original packaging, and in like-new condition.

Can I track my order?

Yes absolutely!

Check the tracking link or tracking number we sent in your despatch email to view the latest tracking information.

Sign into your Love Erotica account and check your order history or simply use the track my order link to see updates on your order.

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